Social Security Office In Charlotte, North Carolina [Everything You Need To Know!]

Are you looking for information on the Social Security office in Charlotte, North Carolina?

If you are looking to reach out to the Social Security Administration office in Charlotte, North Carolina, this article is for you!

Keep reading below for all sorts of information on your local Social Security Office in Charlotte, including information on:

  • How to contact your local SSA office,
  • What information you need to bring to a Social Security appointment,
  • How to apply for benefits in-person and over the phone,
  • And much more!

Read on to learn more. 

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Click any of the links below to get the exact information you need:

Charlotte Social Security Office Hours

  • Monday:9:00 AM – 3:00 PM
  • Tuesday: 9:00 AM – 3:00 PM
  • Wednesday: 9:00 AM – 12:00 PM
  • Thursday: 9:00 AM – 3:00 PM
  • Friday: 9:00 AM – 3:00 PM
  • Saturday: Closed
  • Sunday: Closed

Best Contact Info

Contact Number: 800-772-1213


  • 5800 Executive Ctr Dr Charlotte, NC – 28212

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Frequently Asked Questions About Getting Help From Your Local Social Security Office In Charlotte?

Want to skip scheduling a meeting with your local Social Security office in Charlotte

Read the list of commonly-asked questions below to potentially skip out on an in-person meeting, and do all the required work with a phone call or completely online!

Can I Apply Online, By Phone, Or In Person For My Benefits?

You have the option of applying online, in person, or over the phone depending on the benefits. This will save you time and energy traveling to the SSA office. You can locate your closest Social Security office and find their contact information. 

How To Speak To A Live Person?

When contacting your local SSA office in Charlotte, you may be directed to a prerecorded message or an auto-response bot. In many cases, you will need to speak to a live agent. 

To do so you can say “Speak to an agent.” when the bot asks why you are calling. You may need to repeat that sentence three times before the bot transfers you to a live agent. 

If you know the reason for your call you can describe it when speaking to the bot and then the bot can direct you to the appropriate Social Security Administration team. 

This number is a live person SSA assistance number 1-800-772-1213. Contact this number Monday through Friday from 8 am to 7 pm. 

How To Set Up A Phone Appointment?

You cannot schedule a phone appointment with Social Security online. To set up a phone appointment with the SSA you can call 1-800-772-1213 (TTY 1-800-325-0778) between 8:00 am – 5:30 pm, Monday through Friday. 

Or you can locate your local Social Security Office in Charlotte, and contact their phone number. Once you speak to a live person, request a phone appointment with an SSA agent. You may need to leave your phone number to be contacted by a specific agent to schedule the appointment. 

Locate your local office by clicking this link. 

How To Request The Correct Information When Speaking With An Agent?

When speaking with an SSA agent to learn more about the application process you will need to collect as much information as possible. Ask specific questions that are related to your specific benefits. Ask for the agent to share resources, links, and any other information you can review. 

Record details, dates, and specifics the agent describes. Make sure the information is stored in a safe place that you can access when you start the application process. 

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Ask the agent to email you a summary of the conversation and include the links and directions you discussed. 

You can also do your own research, browse my articles to find specific directions and information for a variety of Social Security forms and applications. Click here to view other articles. 

What Documents Will I Need To Provide?

When collecting the documents you will need to apply for your benefits to confirm they are correct. The Social Security Administration will accept photocopies for certain documents but other documents may need to be original. 

Generally, you must provide proof of age, income, work history, identity, and citizenship. To learn more about the documents you will need to provide read the article What Documents Must I Provide The Social Security Administration When Applying For Benefits

Confirm Your Documents Are Correct

To confirm you have the correct documents cross-reference with a list of required documents. Double-check, incorrect documentation is a common reason for an application to be rejected. 

Refer to the What Documents Must I Provide The Social Security Administration When Applying For Benefits to find a list of documents. You can use this list to cross-reference. 

How To Find The Correct Application Forms

Once you have researched applying for benefits and collected the required documents you will need to complete the application form. 

Click this link to read How To Obtain Common Social Security Administration Forms. This article covers the forms you will need when applying for retirement benefits, child benefits, survivors benefits, mothers and fathers benefits, and lump-sum death benefits. 

Prepare For Your SSA Appointment

When preparing for your Social Security phone appointment you need to prepare a few things. 

This list should be a good start:

  1. Collect all your research and information of your benefits. 
  2. Collect your proof of identity and/or SSN/ Social Security card. 
  3. Collect your work history, this could be a note you have written down with your work history.
  4. Collect your income proof. (W-2, self-employment income documents.)
  5. Collect all other requested documents.
  6. Make sure you have a pen and paper for notes. 
  7. Print out the application form if you can access it online 
  8. OPTIONAL, beverage of your choice! Your appointment could take a while.

Once you have everything together, sit back and wait for the phone to ring. 

How To Apply For My Benefits?

When applying for any kind of benefits you need to check the qualifying criteria, your income level, your citizenship, as well as other factors. You need to contact the Social Security Administration to set up an appointment, provide the correct documents, and fill out the application form. 

Depending on the benefits you apply for the process could be slightly different. However most benefits applications include the following steps:

  1. Confirm eligibility by visiting the SSA’s website or one of my articles. 
  2. Call to ask about the application process and set up an appointment. 
  3. Collect the requested documents and information. 
  4. Attend your appointment by phone or in person. 
  5. Complete the application form and answer any questions you are asked. 
  6. Submit the form and wait between 3-90 days to receive the SSA’s decision. 

Application Process For Specific Social Security Benefits

I have written in-depth articles on the application process involved for each of the SSA’s benefits. Each article covers who qualifies, the documents you need to collect, the application form, the wait time, and what to do once you are approved:

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How To Check The Status Of My Benefits Application?

Once you have submitted the application for your benefits you need to wait for Social Security process the application and come to a decision. This could take a few days to a few months. 

It depends on what benefit you are applying for, the information you provide, and the number of applications that are currently being processed. 

If you would like to confirm your application status you can log into your my Social Security account and check from there. 

Or you could call the Social Security office yourself and request information on your claim.

Each benefits application article I have written will provide details on how to check your application’s status

How To Set Up Direct Deposit For My Benefits

To set up a Direct deposit you can log into your my Social Security account and enroll from your account. 

Follow the steps below to set up Direct Deposit through your my Social Security account:

  1. Log into your my Social Security account
  2. Go to the “Benefits and Payment Details” link (right side of the screen)
  3. Scroll down and click the “Update Direct Deposit” button 
  4. Chose if you are the owner or co-owner
  5. Enter your bank account info
  6. Select “Next
  7. Read over all the information you entered 
  8. Select “Submit
  9. Click “Done
  10. You can choose to schedule when your direct deposit information changes if you would like. 

Using Direct Deposit protects your payments and saves time. To learn what direct deposit involves, the security features it offers, and all methods of applying for Direct Deposit read How To Get Direct Deposit Set Up For My Social Security Benefits.

How To Check My Earning Records With The SSA

You can get your earning records from the SSA online or by mail. It is recommended that you view your earning records before applying for benefits. That way you can confirm your benefits will be calculated correctly. 

To find your earning records follow these steps:

  1. Visit the Social Security Administration’s website.
  2. Once you are on their homepage, click “Sign in/Sign up” from there click “my Social Security”. That will take you to the “my Social Security” login page. 
  3. Once you are logged into your Social Security account you can go to “View earning record”.
  4. You should be able to view a table that shows the years you worked, the taxed Social Security earnings, and any amount you paid for taxed Medicare earnings. 

To read more about the documents you can use to verify your earning records, read my article How To Check My Earning Records And Adjust Them If Necessary – provides step-by-step directions for accessing and adjusting your earning records. 

How To Change My Address When I Move?

It is a requirement that you notify the SSA when you move. If you do not report your change of address in time or if you do not report your change of address at all you may lose your Social Security payments. 

You can change your address online by:

  1. You can visit the SSA’s website. 
  2. Once you are on their homepage, click “Sign in/Sign up” from there click “my Social Security”. That will take you to the “my Social Security” login page. 
  3. If you do not have a my Social Security account you can create one. To create your my Social Security account you will need a valid email address, your SSN, and a mailing address. 
  4. If you already have a my Social Security account, go ahead and log in. Once you are logged into your Social Security account you can go to “My Profile”. 
  5. From your profile page, you can view your personal information. You can change your address from this page. 
  6. You select “Update Contact Information” then type in your new address. You select when you want the update to go through. Make sure the address you typed in is error-free and then select “Submit”.
  7. If you have moved abroad you can change your address online. This is the easiest method for someone living outside of the USA.  If you cannot change your address online you may need to phone the SSA. 
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To learn more about the reporting deadline and the consequences of missing the deadline read the article How To Change My Address. This article covers common questions, methods of reporting, and what to do if you move abroad. 

How To Appeal The SSA’s Decision If I Am Denied Benefits?

You can file for an appeal online in your my Social Security account. You need to fill in your information and complete the appropriate form. In some cases, you can request an appeal in person at your local Social Security office. 

If you have any questions about applying for an appeal or escalating the appeals process you can contact your local Social Security office. 

To learn more about fees, wait times, and the requirements of filing an appeal visit How To Appeal An SSA Decision And Check The Status Of An Appeal. That article mentions the specific forms you will need to fill out to escalate an appeal. 

How To Replace My Social Security Card Or My Medicare Card?

If you are over 18 years old, a U.S. citizen, and have a U.S. mailing address you can request to replace your card online. If you are requesting a name change or any other information to be changed on your card you will need to go to the Social Security office in person. 

You can log into your Social Security account and go to request a replacement Social Security number card. 

To learn how long the process takes and the information you need to provide the SSA read How To Obtain/Replace My Social Security Card

What Are The Most Common Social Security Or Medicare Scams?

Scammers will try many different scams to get your personal information. They are specifically looking for an identification number. Once they have that information they will use it to steal your identity or steal money. 

This list includes some of the most common scams:

  1. Card Activation Fee Or Issue With Card
  2. “You Have Charges On Your Account” Scam
  3. Free SSA Services Scam
  4. Fake Emails And Phishing
  5. Free Medicare Benefits Scam 
  6. Return Your Old Social Security Card Scam

How To Protect My Personal Information And Social Security Number?

Protecting your personal information is vital. Ensure all documents are in a safe and secure location. Learn how to recognize and avoid common scams. 

Be vigilant when you receive a phone call from someone claiming to work for the government. A Social Security officer will NEVER threaten you or say you will go to jail if you do not give them your personal information. 

To learn more about common scams and how you can protect yourself read the article Avoid Social Security Fraud And Medicare Scams

Social Security Resource Guide

Doing a bit of research can help you prepare for the application process and collect the correct information. It can reduce stress and hassle to prepare a bit beforehand. Read the Social Security Administration Benefits Resources Guide to find links and resources for each kind of SSA benefit.